Dashboard Customer Support Plans Settings

Choose Your Plan

Pick the level of automation, AI support, and fix capacity that matches your store. Paid plans are billed monthly or annually through Shopify — same features either way.

When you upgrade, you will complete payment on Shopify's secure plan page (monthly or annual). Refiner never collects card details.

Free

$0/month
A lightweight starting point for small stores that need essential monitoring.
  • 10 fixes per day
  • Basic scanning
  • Email support
  • Core issue visibility

Scale

$49.99/month
or $499.99/year
7-day free trial
Built for larger catalogs that require broader diagnostics and proactive insights.
  • Everything in Growth
  • Real-time scanning
  • 300 fixes per day
  • Blog writing automation
  • Real-time processing and priority scans
  • Pricing anomalies and AI recommendations
Elite

Elite

$149.99/month
or $1,499.99/year
For high-volume stores that need automation-first remediation and priority operations support. No trial — start with full access from day one.
  • Everything in Scale
  • Up to 1,000 fixes per day
  • Up to 2 automated blog posts per day
  • Auto Mode
  • Real-time scanning with priority process
  • Dedicated support and CSM workflow

All app charges are processed by Shopify. To change plans, use the buttons above — you will be redirected to Shopify to approve billing. To update payment methods or view Shopify invoices, open Settings → Billing → Manage in Shopify.